Terms and conditions

ARRIVAL AND CHECK-IN PROCEDURES:
1. The balance of the total amount must be paid at the check-out.
2. In case of anticipated payment, we accept a bank transfer; in case of direct payment at the office we accept credit card Visa/Mastercard/Maestro or cash, in euro, unless otherwise noted.
3. We ask our guests to arrive in the apartment not before 2.00 p.m. and not later than 6.00 p.m. and not to leave the apartment later than 10.00 a.m. For special needs it’s possible to arrange different solutions. If you do not have the possibility to arrive within the indicated deadline, we ask you to inform us immediately through the contact details listed below, in order to organize differently the check-in procedures and avoid delays in your registration.
CANCELLATIONS:
1. To confirm a reservation we ask for a 50% of the total amount (by bank transfer), that will not be refunded in case of cancellation requested in the 45 days before the arrival. In case of cancellation up to 45 days before the vacation you’ll have the right to receive back a 30% of the total amount.
2. The same refund procedures will be applied in case of cancellation also for reasons beyond the client’s will (weather events, transport strikes, illness and accidents).
3. We highly recommend that clients take out appropriate travel insurance in order to cover any eventual losses due to such cancellations.
4. Any notice of changes/cancellation made by you, the client, will be responded to (confirmed) via e-mail by us. If you request a change or cancellation and do not receive a response from us, do not assume that the change/cancellation will be recorded. Please save any correspondence of such changes/cancellations as without documentation of our having received such notice, we cannot ascertain that we were adequately notified.
COMPLAINTS:
1. Please tell us immediately any situation that does not meet your expectations in the apartment and we’ll do our best to make your stay pleasant and comfortable.
In addition, your suggestions will enable us to always I improved the quality of services offered to our guests.
CLEANLINESS/DAMAGES:
1. No additional cleaning fees nor damage deposits are required.
2. We request that you leave the apartment/room in a reasonable state. Any damages or excessive wear will be charged to your bill.
3. If you find damaged items upon arrival that were not caused by you, please make a note of it and communicate it to us immediately. This will enable us to exclude you from responsibility as well as do any necessary repairs that will be made as quickly as possible.
LIABILITY
We accepts no liability for loss or damage caused by any event which constitutes “force majeure”, i.e. war, riot, natural disaster, or for any accident or loss of property sustained by clients during the period of their stay or for any breakdown in the supply of gas, electricity, and water attributable to public utilities.
VERY IMPORTANT NOTICE
From January 1st, 2011 the Municipality of Gaiole in Chianti impose the accommodation tax : 1.50 euro per person per night, with a maximum charge at 7 days, and no charge for children under 14 years old. We will add this to your bill at moment of the check-out.
CONTACTS
For any communication please contact us by e-mail, fax or telephone.
In relation to possible problems of coverage of the mobile network we recommend that you use data network communications (e-mail and Whatsapp messages).
info@fietri.com
phone +39 0577 734048
fax +39 0577 734048
Consuelo mobile +39 339 4703816
Valter mobile +39 329 3788656

 

 

Copyright © 2019 Azienda Agricola di Fietri srl

Sede Legale: Via Nicola Fabrizi 1 - 00153 Roma (RM)
Sede Operativa: Località Fietri 53013 - Gaiole in Chianti (SI)
PIVA 00861381002 - Reg. Imp. 05990960154 - REA RM-524810

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